Returns & Exchanges

At Eva, we want you to feel confident in your beauty routine. If you are not completely satisfied with your purchase, you can return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all seals are intact for hygiene reasons, and include your packing slip.

• 3.
  Ship It Back

  Affix the prepaid label to your box and drop it off at any authorized carrier location at your convenience.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.