Frequently Asked Questions
Everything you need to know about your Eva beauty journey.
Are Eva products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Eva products are 100% cruelty-free and we offer a wide range of vegan-certified skincare and cosmetics.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it within 30 days for a full refund or store credit.
Do you ship internationally?
Currently, Eva ships to over 25 countries. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and free from harsh parabens. However, we always recommend performing a patch test before incorporating a new product into your routine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.